Our team of consultants have extensive experience in the field. Most consultants have backgrounds in Early Childhood Education and have worked as caregivers and administrators in child care programs. They have a wealth of knowledge regarding the issues facing newcomer children and their families, with areas of expertise that range from special needs and inclusion to language learning and program development. In addition, many are skilled in leading workshops and training sessions.
When needed, we draw on our large network of subject matter experts within the child care and settlement communities.
CMAS works with an extended, accomplished team of researchers, educators, writers, graphic artists, web developers and online curriculum designers.
Meet the Team
Susan Hoo (Manager) has worked in the family service field both overseas and in Canada for over twenty-five years. She has a Bachelor of Social Work degree and TESL (Teaching English as a Second Language) Certification. Susan started her career working in child protection in Toronto, and then she worked in the Cayman Islands developing services for families.
As manager of CMAS since 2000, she has led a team in the monitoring and support for Care for Newcomer Children’s programs across the country. Susan has overseen the development of three generations of childminding standards – including Care for Newcomer Children Requirements (CNCR) and the design and implementation of the monitoring model for CNC. Susan also managed the research, design and development of a number of programs, operations manuals and handbooks for administrators and staff. She is the coordinator and co-author of Summer Programs for Children New to Canada and The Childminders’ Resource Guide.
Tricia Doyle, Assistant Manager and Registered ECE, worked in the licensed child care field for over thirty years as a general manager of multiple child care locations. Tricia is an experienced presenter in classroom, workshop and conference settings. She has been with CMAS since its inception, working as part of the team that developed Care for Newcomer Children (CNC) as well as the two sets of requirement standards that previously governed the care of immigrant children across Canada (NLCR and OCCR).
Tricia uses her expertise and experience with programs across Canada to help build program quality. She has been a key team member in strategic planning and organizational development for CMAS, and has developed a number of publications that support program implementation. These include From Selection to Set-up (a guide to starting a new program), and An Observation Checklist for CIC (a resource that explains the basics of observing a child minding program).
Tricia is also the primary author of Caring for Syrian Refugee Children: A Program Guide to Welcoming Young Children and Their Families.
With over 23 years of experience, Donna Thomas is a true leader in the field of newcomer child care. Donna is a Registered ECE with certificates in Adult Education and Staff Training and Development. She worked directly with newcomer families for almost ten years before becoming one of the first consultants to join the CMAS team in 2000.
Since then, Donna has been a key team member in providing training and support to the Care for Newcomer Children community. She is also co-author of the Resource Guide for LINC Childminding Programs, Summer Program Guide for Children New to Canada, and Making a Difference: The Community Response to Working with Newcomer Families.
Heather Savazzi likes to simplify the complex, share stories, learn and collaborate with others to create positive change! With a B.A. in Psychology, an Early Childhood Education Diploma, and over twenty years of experience supporting diverse groups of children and families, she expertly designs and delivers customized training and resources to support your important work with immigrant and refugee families. Throughout her career, she has worked with children with special needs, newcomer families in Toronto, and as an Early Literacy Specialist in Northern Ontario. She has also taught and coordinated a variety of college and certificate level adult education programs, including programs for women who are new to Canada.
Heather is the primary author of The Resilience Guide: Strategies for Responding to Trauma in Refugee Children, and Care for Newcomer Children: A Step-by-Step Guide for New Programs. She is also co-author of Caring for Syrian Refugee Children: A Program Guide to Welcoming Young Children and Their Families.
Helen Crouch has been in the field of early childhood education for over thirty five years, and a member of the CMAS team since 2007. She has worked with Service Providing Organizations in British Columbia, Alberta, Manitoba, Nova Scotia and Ontario. She was part of the project team that successfully developed the CNC program, the Implementation and Risk Review processes and the CNC Assessment process.
An RECE, Helen has a wide variety of experience in daycare, has worked as a home child care advisor, and was actively involved in the establishment of an Ontario Early Years Centre in Toronto. While Helen calls Toronto home, she has also lived in Calgary, Ottawa and Montreal. She brings to her work at CMAS not only her extensive background with newcomer families, but also her own experience as an immigrant to Canada.
Tiina Betlem RECE, is an experienced manager, educator and trainer. She has been actively engaged in the field of Early Childhood Education for over twenty-five years, with supervisory experience in licensed daycare, home childcare, family resource centres and community college. Tiina has been providing support and monitoring newcomer children’s programs since she joined the CMAS team in 2008.
Kim Faber earned her ECE certification from Seneca College in 1994, where she is now a faculty member teaching courses with a focus on health, safety and child development. Before she joined the CMAS team in 2010, Kim spent over 15 years in different management roles within the child care field. From working directly with the Ministry of Children and Family Services to opening and managing brand new childcare programs, she has worked with children of all ages in inclusive classroom settings, and developed and implemented programs for child care centres and recreation programs in Toronto and York Region. As well, she has assessed licensed home child care programs to ensure they are implementing health and safety standards.
In her role at CMAS, Kim provides monitoring, assessment, advisory and support services to CNC programs.
As an Early Childhood Educator and Resource Teacher, she expertly promotes inclusion of children with special needs in the child-care community and has a wide range of expertise in supporting children’s social and emotional development, including children with Autism Spectrum Disorder. Shanda’s in-depth knowledge of child development and assessment methods, coupled with her experience facilitating workshops for professionals, parents and children, makes her an invaluable member of the CMAS team.
Jackie Cunningham joined the CMAS team in 2015 with diplomas in Aboriginal Child Care, Daycare Management and Montessori Education. Jackie is an Early Childhood Educator III with twenty years of experience in the ECE field and over twelve years as a director. Jackie is the CMAS consultant for Manitoba and Saskatchewan CNC programs, teaches in the Early Childhood Education program in Manitoba, and is currently in the fourth year of her Family Social Sciences degree at the University of Manitoba.
A Certified Early Childhood Educator in BC for 25 years with a Bachelor of Arts in English and Psychology from University of BC (Okanagan), Bev Guest brings a wealth of experience to the CMAS team. Committed to the promotion of quality in all child care, she worked for 17 years as a Child Care Consultant (Licensing) in Interior Health. In addition, Bev has owned and operated a family child care, group child care program, and spent 10 years working in various administrative roles in the profit and non-profit child care sector in BC.